Terms & Conditions

These Terms & Conditions (“Terms”) govern all services provided by Sullivan’s Organised Living (“we”, “us”, “our”) to you, the client (“you”, “your”). By booking or using our services, you agree to these Terms.

1. Our Services

We offer professional organising and decluttering services across residential and small business spaces, including but not limited to:

  • Home organisation (kitchens, wardrobes, garages, etc.)

  • Decluttering and space optimisation

  • Moving preparation & unpacking assistance

  • Storage solutions

A full outline of services and pricing will be agreed upon before the session begins.

2. Bookings & Cancellations

  • Appointments must be booked in advance and are subject to availability.

  • We require at least 48 hours’ notice for cancellations or rescheduling.

  • Cancellations made with less than 48 hours’ notice will incur a fee of 50% of the session rate.

  • No-shows or same-day cancellations are charged at 100% of the session fee.

  • A 50% deposit is be required to confirm your booking and will be deducted from the final invoice.

3. Session Details

  • A standard session includes breaks, which are counted within the total session time.

  • As part of our service, we will take one car load of items suitable for reuse or donation to a local charity shop or appropriate location. Anything given for donation is non-returnable under any circumstances.

  • We are unable to remove rubbish or recycling. These remain the responsibility of the client to dispose of appropriately.

4. Payment Terms

  • Final Payment is due on the day of service, unless otherwise agreed in writing.

  • Accepted payment methods: bank transfer is the preferred method of payment

  • All prices include VAT where applicable. A full invoice will be provided upon request.

  • Any parking fees incurred while providing the services will be invoiced to the client.

5. Confidentiality

We value your trust. All personal information and anything seen or discussed during our sessions is treated with strict confidentiality. We will never take, share, or use photos of your space without your written consent.

6. Client Responsibilities

  • You remain the legal owner of all possessions and are responsible for final decisions regarding disposal, donation, or storage. Any items given for donation are non-returnable to you under any circumstances.

  • We ask that working areas be safe, accessible, and free of hazards.

  • Please ensure pets and children are safely supervised during our visits.

7. Health & Safety

  • You are responsible for disclosing any concerns that could impact the safety of the environment ahead of our session (e.g. Anything that could put us at risk such as sharp or hazardous objects or dangerous animals)

  • We reserve the right to postpone or cancel a session if the environment is unsafe (e.g., presence of pests, mould, or hoarding beyond our scope).

  • Please inform us in advance of any health or access considerations.

  • Another member of the team will always be made aware of the location and timings of each session. This information will only be shared for the purpose of our safety.

8. Liability

  • While we handle all items with the highest level of care, we cannot be held liable for any loss or damage, however caused, during the course of our services.

  • We are not responsible for the loss of value from items you choose to sell, discard, or donate.

  • You are responsible for ensuring your home and contents are adequately insured.

9. Use of Third Parties

  • If we suggest third-party providers (e.g., removals, cleaners, waste disposal), this is for your convenience only.

  • We are not affiliated with or liable for the services they provide.

10. Termination of Service

We reserve the right to refuse or discontinue service if:

  • The environment is unsafe or unsanitary.

  • Our staff are subject to inappropriate behaviour.

  • Payments are not made as agreed.

11. Changes to Terms

These Terms may be updated from time to time. The most current version will always be available on request or on our website (if applicable).

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the UK courts.

Last updated: [24th April, 2025]